ELEVATING THE AUTO REPAIR EXPERIENCE

Call our main office or schedule an appointment online for a free in person estimate. Typically, this process is less than 30 minutes or for expedited service, around 5-10 minutes, we can email you your estimate. Estimates are a free service and can only be written at face value (damage that can be seen without tearing down the vehicle).

On the day of your estimate, please make sure to arrive on time or to communicate any delays/rescheduling. Feel free to call the main office should you require any directions. When you arrive, you will be greeted by our friendly office staff and complete an Estimate Ticket, providing required information to input your vehicle in the system. Our estimator will review your areas of concern, assess damage, and write up an estimate detailing total costs. We encourage customers to review the estimate in person, so that our staff can explain the repair in front of the vehicle. In the event you are in a hurry, we can email you a completed estimate via email and are always free to review via phone.

When you are ready to schedule repairs give our main office a call. In certain circumstances vehicles can be dropped off at the time of receiving your estimate. If total repair time exceeds 3 days, we request you schedule a drop-off on a Monday to minimize down time (we are not open on weekends). Please inform the main office should you require a car rental prior to drop-off to ensure a reservation can be secured. Please inform the main office at time of scheduling of any engagements that require specific completion dates or hinder you from picking up the vehicle once completed.

Every customer is required to sign a Repair Authorization, which grants BODY CRAFT USA authorization to store, operate, and work on your vehicle. Please ensure all personal belongings, anything of value is removed from your vehicle. Please ensure your vehicle has at least ¼ full gas tank. For electric vehicles, please ensure you have at least a half charge and portable charging cable in your vehicle. Your vehicle will be documented at the time of arrival and keys will be securely stored. Should you need to transfer items over to your car rental, please let our main office know and we will make sure your vehicle is readily accessible.

Our main office will be in contact with you through out your vehicles journey to pre-collision condition. We update our customers when the vehicle has finished teardowns, if additional damage is found, moving to/completing body repairs, moving to/completing prep for paint, moving to/completed paint, moving to detail. Once your vehicle is in detail our main office will provide you with an updated time frame for completion. Once your vehicle passes our strict quality control, you will receive the final update that your vehicle is officially ready for pick up and discuss final billing.

Our main office will contact you to schedule a pick-up day/time and review final billing. This appointment is to ensure the vehicle is parked on our lot for convenient exiting and to ensure your vehicle has a fresh complimentary wash and vacuum. A member of our staff will review your vehicle, ensure you are satisfied, then escort you to the main office to complete payment. If any paint work was completed, please wait 30 days before handwashing. If want clear paint protection was installed, we request you leave your vehicle in the sun for 2-3 days to allow any air bubbles to evaporate. We stand behind our work (Review our warranty) and are always readily available to answer any questions/concerns.

We ask you give our main office a call ahead before sending over the party you are responsible for. Please let us know the Name, phone number, Make and Model of the vehicle, and the area for repair. We can either wait for the party to reach out or we can reach out on your behalf to schedule an estimate. We inform you of the scheduled date for the estimate. The responsible party does not need to be present.

The responsible party does not need to be present. Typically, this process is less than 15 minutes, where the damage will be assessed and documented. Typically, when Third-Party pay is involved, we do not hand an estimate to the damaged vehicle rather to the responsible party. We inform the owner of the vehicle that either the responsible party will be in touch or, if an estimate is approved, BODY CRAFT USA will call to schedule drop-off. Companies throughout South Florida choose Body Craft USA because of our reputation, fairness, and professionalism when acting as an extension of another business.

If the third party is only involved at the capacity of paying (no direct referral), then we provide the estimate to the damaged vehicle owner.

Once the estimate is approved by the responsible party, we call the damaged vehicle owner to set up a day/time for drop-off. Depending on the priority of the situation, we may be able to accommodate vehicles drop-off at the time of estimated approval. Car rental cannot be billed to Body Craft USA and requires the driver to pay for the car rental. Should the responsible party be covering car rental, you will need to reimburse the customer directly.

Every customer is required to sign a Repair Authorization, which grants BODY CRAFT USA authorization to store, operate, and work on your vehicle. Please ensure your vehicle has at least ¼ full gas tank. For electric vehicles, please ensure you have at least a half charge and portable charging cable in your vehicle. Your vehicle will be documented at the time of arrival and keys will be securely stored. Should you need to transfer items over to your car rental, please let our main office know and we will make sure your vehicle is readily accessible.

Our main office can update you according to your preferences but will relay general information direct to the vehicle owner. Our main office will contact the responsible party no 1-day prior to vehicle completion to schedule payment. Our general updates are: when the vehicle has finished teardowns, if additional damage is found, moving to/completing body repairs, moving to/completing prep for paint, moving to/completed paint, moving to detail. Once your vehicle is in detail our main office will provide you with an updated time frame for completion. Once your vehicle passes our strict quality control, you will receive the final update that your vehicle is officially ready for pick up and discuss final billing.

Our main office will contact you to schedule a time for payment and review final billing. This appointment is to review the completed and process payment. We do not accept company or personal checks. Payment can be made via credit card, cash, or cashier’s check. Third-party has the option to be present at the time of vehicle delivery or remit payment prior to delivery. However, payment must be received prior to vehicle pick-up. We do not release vehicles on credit or pending payments.

At the time of pick-up, we have a Release of Liability form ready for the vehicle owner to sign, at the third party’s request.